EU Shipping FAQ
On July 1st 2021, the tax/VAT rules between the UK and the EU changed. Instead of paying customs duties and charges on receipt of your Pom Pom order, you will be charged VAT at checkout on orders up to €150 and we will then manage this VAT for you. This means that you should not be charged any extra fees to receive your items.
Orders over €150 will be charged VAT and admin charges on receipt at the border.
Are you shipping to all EU countries?
We are gradually reopening orders, and there are still a few countries where we are yet to resolve our tax situation. These nations are as follows:
If you would like to place an order from one of these countries then please email us and we may be able to arrange this manually for you.
What does this mean for my subscription?
All existing EU subscriptions were held until we were able to start shipping again. Copies are now on the way and should be arriving soon. If you have any questions please email firstname.lastname@example.org.
I have a question about the VAT at checkout
Please email us at email@example.com with any questions and we'll be happy to help!
Which products will have VAT applied to them?
For EU customers, you will be charged VAT on books, magazines, subscriptions and merchandise items. You will also be charged VAT on digital products.
If you have any questions or concerns, please do not hesitate to reach out and we'll be happy to help! Thank you so much to our EU customers for your patience during this tricky time!