What format is Pom Pom Quarterly?
In summer 2022 we marked our 10th anniversary with some exciting changes to the print format of the magazine! This included increasing the size, the number of pages, and also an increase to the cover price. You can find full details of these changes on our blog. Each print copy of the magazine comes with a free digital download version. Pom Pom is also available in digital-only form from the advertised on-sale date, find more on digital downloads below.
While the cover price of the magazine increased, we continue to offer our subscribers 25% off the cost of four issues, and we hope that you enjoy Pom Pom for many more years to come!
Are there any restrictions on shipping to the EU?
For customers in the EU, please see our order and shipping update.
I can't log in! / Where are my previous downloads?
In January 2021 Pom Pom launched a new website. Order details and data were transferred to the new site, however if you are having trouble logging in or accessing downloads from orders older than January 2021 we'd be more than happy to send you a Ravelry link to your PDF downloads. Please email firstname.lastname@example.org with your details and we can arrange this for you!
I need to update the address on my subscription
Please email email@example.com with your new address and we can make sure our records are updated ahead of our next release! If you’ve recently moved to a new address then please email us with your updated details before 28th July 2023, to make sure you receive your copy of Issue 46 - Autumn 2023.
Do I need to renew my subscription?
Please email firstname.lastname@example.org and we can check this for you!
When will my order be shipped?
Please see our Shipping and Returns page.
When is the next issue being released?
Issue 46: Autumn 2023 pre-order is now open! Pre-order and subscriber copies are expected to arrive from late-August with an on-sale date of 7th September 2023. The digital version will be made available on the same day.
What are your payment options?
We are able to accept debit and credit cards, as well as payments through PayPal.
How do they work?
We have gift cards available for £20, £50 and £100. Gift cards can be emailed directly to that special someone - just fill in their email address, add your message and once you've completed your order it will instantly appear in their inbox! Or if you prefer, you can use your own email address and the card will be emailed to you. You can then forward the email gift card to the recipient on the day of your choice, or print it out and add it to a card.
I bought a gift card from the old site, will this still work?
We have re-issued gift cards purchased through our website. Don't worry, the codes are the same so your loved one shouldn't see any difference. If you have any issues redeeming your gift card please email us at email@example.com.
How do I access my digital downloads via Ravelry?
Printed publications come with a Ravelry download code and URL printed inside. For the magazine this is on the inside front cover, and for books this is on the inside back cover. Please make sure you are logged into Ravelry before you redeem your code so that the files save automatically to your library.
I ordered a print & digital product from your website, how do I access my digital download?
Once your order has completed, you will be able to download your files immediately after checkout and you'll also receive a separate email with a link to download your PDF copy from our website*. If you have not received this, please email us at firstname.lastname@example.org.
*this excludes copies of any of the Interpretations volumes.
I ordered a digital issue from your website, how do I access it?
Once your order has completed, you will receive a separate email with a link to download your PDF copy from our website. If you have not received this, please email us at email@example.com.
Where are your free patterns?
You'll find a selection of free patterns on our blog, and keep an eye on our social media or join our mailing list to find out when new ones are added! If you are looking for a particular pattern and can’t find it, please email us at firstname.lastname@example.org.
For Issues 35 and older, downloads for additional written instructions or charts were accessed via our old website. Please email us at email@example.com letting us know which pattern files you need and we'll share these with you! As part of the upgrade to our new site, some of the functions that were available on the old website were streamlined. Rest assured additional charts or written instructions not included in more recent print publications can be accessed with the digital version available via the download code printed in the magazine.
My LYS should stock Pom Pom / I want to stock Pom Pom!
Hurrah! Please shoot us an email firstname.lastname@example.org and we’ll organise this.
How can I submit my pattern or article idea to Pom Pom?
Every few months we put out a call for submissions via our website, newsletter and social media. Sign up to our specific submissions newsletter to be kept up to date with new calls.
How do I book an advert in Pom Pom?
We are committed to supporting and showcasing small and independent businesses such as shops, dyers, designers and other craftspeople. We reach over 150,000 people through our magazines, books and digital platforms each year. If you'd love your business to be as valued as each new issue of Pom Pom Quarterly, please consider advertising with us! We have a limited number of advertising spaces available in each issue as well as monthly digital sponsorship spots via our popular Make Along. For more information, please email us to request a media kit at email@example.com and sign up to our advertising mailing list here. We'd love to hear from you!
Help! I’m stuck on a pattern / I don’t know what yarn to use / I think there is errata?
Don’t panic! There are lots of ways we can help! Our Pom Pom Ravelry group is full of friendly knitters chatting about their Pom projects, so it’s a good place to see what other tips your fellow Pom pals have. If you think you have found a mistake, check our Errata page and of course email us firstname.lastname@example.org if there is anything we can help with.
Tell me more about your printers?
We're proud that Pom Pom Quarterly and Pom Pom Press books are printed in the UK by Pureprint Group, the world's first carbon neutral printer, who ensure our publications are carbon balanced via the World Land Trust.