What personal data we collect and why we collect it
Our website is hosted in the EEA (European Economic Area), and statistical data about users’ browsing actions and patterns is collected, but this data is anonymous and does not identify any individual. This isn’t covered by GDPR as it’s anonymous, but we thought it would be worth mentioning to reassure you! We work with Shopify as a platform, but they do not collect or hold any of our client data.
If you sign up to receive our newsletters, we will collect your name and email address from you with your consent. We use that information to send you information about things you have asked us to tell you about, from sneak peeks at upcoming issues, to podcast releases and giveaways! We use a third party provider (Mailchimp), to create and deliver our newsletters and subscription reminder emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter, this data is anonymous and is only collected to help us make sure we are sending you things that you want to read. For more information, please see MailChimp’s privacy notice. You can unsubscribe to our general newsletters at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us directly – email@example.com, and we will be more than happy to help.
If you buy something from us (for example the latest issue of Pom Pom, or a subscription – lucky you!) we will collect the information that allows us to send you the item you bought, whether digital or not, and to stay in touch where necessary. We may need to contact you to check our records are correct if, for example, a magazine gets returned to us and we want to make sure we have the right address. If you bought a subscription, we will need to retain your personal information to keep sending you your mags either via email (for a digital subscription) or post (via snail mail) for the year that you have paid for. We will remind you at the end of your subscription that you will need to renew if you want to keep getting your copy of Pom Pom delivered straight to you. We will never share your email address with a third party for marketing purposes, or any other, unless we are required to by law.
When you buy one of our magazines or books through Ravelry we receive your email address, Ravelry username and your location if your purchase is within the EU – this allows us to comply with VATMOSS and pay the correct amount of VAT to the right country. We never share this information, and we will only use it for accounting purposes.
Amend or Delete Your Data
You have a right to view, amend or delete any personal information we hold, which we think makes perfect sense! If you would like to know exactly what personal information we hold, you are welcome to get in touch at any time! We love hearing from you. The best way to get in touch is by emailing us – firstname.lastname@example.org.
Pom Pom x