Update June 2024:

• Pom Pom is now operating as a very small team from our Austin base, working hard to get your orders out as soon as possible. If you have placed an order with us on or after 1 June 2024 you can expect your order to be packed and shipped within approx 5-7 working days.
• We are no longer shipping to locations outside the U.S. 

Digital only products remain available to all locations around the world.

Shipping

US orders will ship with USPS from our base in Austin, TX. 

Please note that once your order has been despatched, we cannot take responsibility for any delays incurred during shipping. Most carriers ask that you wait at least 3 weeks from the date of despatch before making a claim. Although rare, sometimes orders can be delayed in transit and we recommend that you wait 3 weeks from the date of despatch before contacting us about delayed orders. 

Your order will be sent to the address you have entered as the ‘shipping address’ at checkout. Please check your order confirmation email to make sure your details are correct. We try to spot mistakes but we cannot be held responsible for parcels missing due to address errors. If a parcel is returned to us due to your address error we can re-send your item with an additional delivery charge.

If your order arrives in an unsatisfactory condition please contact our team at contact@pompommag.com and include photographs of the issue so we can understand the problem and resolve this for you. 

Returns

If you wish to return a Pom Pom product, please email contact@pompommag.com prior to sending your package. Return postage will be at your cost and the item must be in resalable condition for us to issue a refund. We do not refund shipping costs for return orders, or the original shipping costs. Your initial order must have been placed through pompommag.com and not through one of our stockists. If you are returning a printed publication then the download code must not have been redeemed. Items must be returned within 30 days from delivery. 

When returning an item, please include a note in your package that includes your name, order number and email address so that we can match it to your initial order and please retain proof of postage.